Which item is the first priority in Canes' order of operations?

Which item is the first priority in Canes' order of operations?

• A. Customers
• B. Clean
• C. Stock
• D. Prep

Answer: (A)

Putting customers first is the guiding rule. In Cane’s, the moment a guest needs something, you attend to them right away—greeting, taking their order, answering questions, and making sure they’re taken care of quickly and correctly. This focus on the guest drives the service pace and sets the tone for the whole shift. Other tasks like cleaning, stocking, and prepping are important, but they’re addressed after the customer’s needs are met. Once no guest needs immediate help, you shift to keeping the area clean, then stocking supplies, and finally prepping for future orders.

Putting customers first is the guiding rule. In Cane’s, the moment a guest needs something, you attend to them right away—greeting, taking their order, answering questions, and making sure they’re taken care of quickly and correctly. This focus on the guest drives the service pace and sets the tone for the whole shift. Other tasks like cleaning, stocking, and prepping are important, but they’re addressed after the customer’s needs are met. Once no guest needs immediate help, you shift to keeping the area clean, then stocking supplies, and finally prepping for future orders.